Frequently Asked Questions

How do I book a game?

Visit our Book Now page on this website.

How long does an Escape room last?

You will want to allow 90 minutes for your entire experience at Elevation Escape. Please arrive 15 minutes before your scheduled start time.  The game itself will last 60 minutes (or less if you escape sooner than that!). Once the time runs out, your Game Master will meet with your team to debrief and give you time to take some group photos in the lobby (hopefully with our We Escaped! sign).

What skills do I need to play an escape room?

No special skills are required to play. Creative thinking, teamwork and some steady nerves will all assist in solving the various puzzles. The games are designed in English.

What if we need help during the game?

Each room and group will have a dedicated Game Master for the duration of the escape. All rooms are equipped with video cameras and a way to communicate with your Game Master at all times. You may ask for as many hints as you need. Your Game Master will carefully monitor your group’s progress from the Elevation Escape Control Room.

Can I/Should I tip my Gamemaster?

Our gamemasters serve a critical part of the Escape Room experience.  They blend the need for safety of our guests, with preventing damage to the rooms, with providing great experiences to our guests. While tipping is not necessary, some guests have tipped our gamemasters after having a great experience.  It is up to you, not required or necessarily expected, but always appreciated.

May I leave during the game?

For a fully immersive experience, we strongly recommend that you remain in the room until you escape however we understand that you may need to exit the room. For the safety of you and the other players, all our rooms are equipped with a safety button allowing you to exit at any time.

Are cell phones allowed?

We do not allow cell phones or electronic devices inside the escape rooms. You are welcome to use your cell phone prior to the start of the game from our lobby. Elevation Escape provides a secure, locked place for your valuables during the game. You can resume the use of your cell phone for photo ops in our picture area after you escape! We thank you in advance for helping us with this rule.

Are there any rules?

Follow these simple rules for a great time and the best chance of escaping.

  1. You are not locked in. If you need to leave at any time, all our rooms are equipped with a safety button allowing you to exit at any time.
  2. There are no cell phones or electronic devices allowed inside the escape rooms.
  3. You have 60 minutes to solve the puzzle(s) and escape.
  4. What you experience in the room should stay. Do not share the puzzles or clues. Share the fun but don’t spoil it for others!
  5. MOST IMPORTANTLY: Avoid excessive handling of any props. Do not stand on the furniture. If something is out of reach, chances are there is a tool somewhere to help you reach it. Do not mess with the outlet or light switches; they are not part of the escape. Do not pry open locked boxes. Everything opens easily with the right clue. Any excessive damage to any part of the room may incur a damage charge. Remember, your Game Master will be watching.
  6. We reserve the right to stop the game for any reason.

What if I arrive late?

Our games start exactly at their reservation time. If you arrive late, you can still play for the time remaining in your scheduled 60 minute escape. Please plan to arrive at least 15 minutes before your reservation time.  We do not offer refunds due to late arrivals. This includes late arrivals due to weather and road conditions.

Are there age restrictions?

Each escape room has a suggested age requirement. We believe that families know their young ones best and can decide whether they’d like to adhere to that age suggestion. Please contact us with any specific questions and concerns about content within a particular game.

Are your escape rooms accessible to players with disabilities?

We have done our best to accommodate the broadest possible base of individuals,  while people of all needs will be able to use our facility, due do the nature of escape rooms, we may not be able to accommodate all disabilities in all rooms.  Please contact us with any specific accessibility questions.

Is there a dress code?

No. Come dressed as you are! We recommend comfortable clothing and (preferably but not required) closed-toed footwear.

What do I get if I escape?

The best, most impressive gift of all….Bragging Rights! The top escape times of your fellow escapees are posted in the Elevation Escape Lobby. Can you beat it?

Can I book a private event?

Absolutely! Elevation Escape can accommodate a variety of group sizes. We’re the perfect spot for team building, holiday and birthday parties and more. Please get in touch with us to discuss how we can create the perfect event for you.